DTT Canada Return & Refund Policy

At DTT Canada (Diamond Tools Technology), customer satisfaction is important to us. We strive to provide quality products and excellent service. Please review our return and refund policy below.

 

Return Eligibility

 

Returns may be accepted for eligible products within 30 days of purchase, subject to inspection and approval by DTT Canada.

 

To qualify for a return, products must:

 

  • Be unused and in original condition
  • Be returned in the original packaging
  • Include all accessories, manuals, and components
  • Be accompanied by proof of purchase

 

DTT Canada reserves the right to refuse any return that does not meet these requirements.

 

Non-Returnable Items

 

The following items may not be eligible for return:

 

  • Special-order products
  • Custom-made products
  • Used or damaged products
  • Products showing signs of wear or use
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling

 

Return Authorization

 

Customers must contact DTT Canada before returning any product.

 

Unauthorized returns may be refused.

 

To request a return, please contact our team with:

 

  • Order number
  • Product information
  • Reason for return
  • Photos if applicable

 

Refunds

 

Once a returned item has been received and inspected, DTT Canada will determine whether the return qualifies for a refund.

 

Approved refunds will be issued to the original payment method whenever possible.

 

Shipping charges, delivery fees, and other service-related charges are generally non-refundable unless the return is the result of an error by DTT Canada.

 

Restocking Fees

 

Certain returned products may be subject to a restocking fee.

 

Any applicable restocking fees will be communicated prior to processing the return.

 

Damaged, Defective, or Incorrect Items

 

If you receive a damaged, defective, or incorrect product, please notify DTT Canada as soon as possible after delivery.

 

We may request photographs and additional information to help resolve the issue quickly.

 

Depending on the situation, DTT Canada may offer a replacement, exchange, store credit, or refund.

 

Return Shipping

 

Unless the return is due to an error by DTT Canada, customers are responsible for return shipping costs.

 

We recommend using a trackable shipping method, as DTT Canada is not responsible for returned items lost during transit.

 

Warranty Claims

 

Products covered by a manufacturer’s warranty may be subject to the terms and conditions of the manufacturer.

 

Warranty coverage does not include normal wear and tear, misuse, abuse, or improper installation.

 

Contact Information

 

For return requests or refund inquiries, please find our contact information here.

 

Policy Updates

 

DTT Canada reserves the right to modify this Return & Refund Policy at any time. Changes will become effective upon posting to this website.

 

Last Updated: June 2026